Terms and Conditions

Terms of Service for AV Pros

Welcome to AV Pros! These Terms of Service ("Terms") govern your access to and use of our online store located at (www.avpros.co.uk) (the "Site") and our associated services, including in-home and office installation support ("Services"). By accessing or using our Site and Services, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using the Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Site or Services.

2. Eligibility

You must be at least 18 years old to use our Site and Services. By using the Site, you represent and warrant that you meet this eligibility requirement. If you are using the Site on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

To access certain features of the Site and Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use of your account.

4. Use of the Site and Services

You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:

1.⁠ ⁠Use the Site or Services in any way that violates any applicable federal, state, local, or international law or regulation.
2.⁠ ⁠Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site or Services, or which, as determined by us, may harm AV Pros or users of the Site.
3.⁠ ⁠Use the Site or Services in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site.
4.⁠ ⁠Attempt to gain unauthorised access to the Site, Services, or any networks connected to AV Pros.

5. Product Information

We strive to ensure that the information on our Site is accurate, complete, and current. However, we do not warrant that product descriptions, pricing, or other content on the Site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition as per our return policy.

6. Pricing and Payment

All prices are listed in GBP and are subject to change without prior notice. We accept various forms of payment as indicated on the Site. By providing payment information, you represent and warrant that you are authorised to use the payment method provided. All payments must be completed in full before the processing of orders or scheduling of installation services.

7. Pricing Errors

We make every effort to ensure accurate pricing across our website. However, in rare cases, errors may occur. If a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel any orders placed for the item at the incorrect price. If this occurs, we will notify you as soon as possible and provide the correct price, offering the opportunity to place a new order.

8. Shipping and Delivery

We make reasonable efforts to ensure that your products are delivered in a timely manner. Delivery dates are estimates only and are not guaranteed. We are not liable for delays in delivery. Please review our shipping policy for comprehensive details on delivery options, costs, and timeframes.

9. Installation Services

Our installation Services are available as outlined on the Site. When scheduling installation, you agree to provide accurate information regarding the site of installation, including any specific requirements or restrictions. Installation appointments will be confirmed based on availability. AV Pros reserves the right to reschedule or cancel installation services due to unforeseen circumstances.

10. Returns and Refunds

Our return and refund policy is detailed on the Site. We encourage you to review this policy carefully before making a purchase or booking installation Services. If you are unhappy with the Services provided, please contact us to discuss resolution options.

11. Intellectual Property

All content on the Site, including text, graphics, logos, images, videos, and software, is the property of AV Pros or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

12. Limitation of Liability

To the fullest extent permitted by law, AV Pros shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Site or Services; (ii) any unauthorised access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Site; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site